Frequently Asked Questions

If you don't find the answer to one of your questions in the frequently asked questions, contact our customer experience team.

Can You Print Me Samples Of My Labels?
Why Am I Being Charged Taxes?
How Do I Claim Tax Exampt Status?
Do you have a minimum order requirement?
What forms of payment do you accept?
What is your return policy?
When will my order ship?
How do I estimate my shipping cost?
Do I have to order over the internet?
How long will it take for my labels to arrive?
How can I track my order?
Are custom-printed and custom-sized products available? How do I request a quote?
Where can I find information on shrink sleeves? Do you guarantee barcode scannability?
What label is compatible with my printer?
What is the difference between direct thermal and thermal transfer printing?
What are the commonly used label materials and suggested applications?
How do I measure a label?
Where is your company based?
Do Your Dymo Labels Work Outside The US & Canada?


Can You Print Samples Of My Labels?

Yes we can! If you have print ready artwork please contact our customer experience team at 800-750-7764 and for $80 they will assist you in getting a printed sample of your label size and artwork. This will allow you to see how your custom label will look before printing all the labels.

Why Am I Being Charged Taxes?

Following the 2018 South Dakota v. Wayfair U.S. Supreme Court decision eliminating the physical presence standard for sales tax nexus, 43 of 45 states with statewide sales taxes have adopted collection and remittance obligations for remote sellers, and 38 have implemented marketplace facilitator regimes. If you are being charged tax, it is because your shipping address is in a state where is considered to have nexus, which requires us to collect sales tax. 

How Do I Add Tax Exemption To My Account?

If you are a tax exempt organization and your transaction should not include tax, you can simply input your information in the Tax Exemptions section of your account page. We will then validate your tax exemption and you will not be charged sales tax on your transactions. Should you require any assistance, please contact our customer service team via the live chat below, or by calling us at 800-750-7764. Note: You will need to have a default shipping address set in your account prior to entering your tax exemption information.

Do you Have a Minimum Order Requirement?

For stock items (non-custom), you can order as few items as you want and still enjoy our free shipping option for all stock items. The only exception to this rule is when products are sold in packs, at which case you must order at least one pack.

What Forms of Payment do you Accept?

We accept all major US credit cards, including MasterCard, Visa, Discover and American Express. You can also pay for your order using your Paypal account. For those who prefer not to pay online, we provide an order form that you can mail or email. Learn more about our payment options.

For information on ordering with credit terms or to get a credit application, contact our customer service representatives.

What is Your Return Policy?

If you should encounter any problem with your order being defective, contact us within 30 days of your purchase. will provide a replacement product free of charge, or refund the purchase price of New and unused products excluding expedited shipping and handling, within 30 days.

Please read our full Return Policy here for specific details on how to return your products.

When Will my Order Ship?

Orders for stock items placed before 4 PM Eastern Time will ship the same day. Orders placed after 4 PM will be shipping the following day.

How do I Estimate my Shipping Cost?

Free Standard Shipping is available on all stock orders in the domestic US. Expedited Shipping prices and custom label shipping prices are available in the checkout process before you enter your credit card information.

Do I Have to Order Over the Internet?

No, we provide an order form that you can print and mail or email to us, along with your payment.

How Long Will it Take for my Labels to Arrive?

The time it takes for your order to arrive is dependent upon the shipping option you select. See below for the average arrival times:

Free Shipping 5-10 Business Days:
Free shipping for all US stock orders regardless of size or weight. Items shipped either USPS First Class, USPS Parcel Post, or UPS.

USPS Priority Upgrade 3-5 Business Day Shipping:
USPS Priority Mail orders are priced based on weight. Usually, you can expect to pay between $4.95 and $9.95 for this option for most orders. This is a great value option for lighter weight orders (< 12lbs) since the post office can usually deliver any priority package within 3-5 business days. USPS Priority is available only within the USA.

2 Business Day Shipping:
2 Business Day shipping is guaranteed by the 2nd business day and is strictly based on the weight of the order. This option is usually slightly more than the Priority Mail option, but is guaranteed to be at its destination by the 2nd business day.

Overnight Shipping:
Standard Overnight rates are also available at checkout. This is the fastest guaranteed shipping method we offer. Any order with this shipping option is guaranteed to be delivered the next business day.

Please Note: The above estimated delivery times are for U.S. Domestic orders only. Due to the custom inspection process of international shipping, we cannot guarantee shipping time for any Internationally shipped order - including orders to Canada.

How can I Track my Order?

You will receive an email when your order is shipped alerting you that it is in transit.

Are Custom-Printed and Custom-Sized Products Available? How do I Request a Quote?

Absolutely! We can custom-print your labels in any size or shape you need. Click here for an instant online quote, or call 1(800)750-7764 to speak with one of our labeling experts who will work with you to get you the best possible quote based upon your specific needs.

Where can I Find Information about Ordering Shrink Sleeves?

Information about ordering shrink sleeves and shrink sleeve application on cans can be found on our shrink sleeve information page

What is the Policy for QR Codes & Barcodes in my Label's Artwork?

While we will verify the scannability of the QR code or barcode in your digital art file prior to submitting to production, we do not guarantee the end-use scannability of any printed barcodes. We recommend adhering to the minimum barcode sizing requirements and styling, which requires a vector barcode in pure black on a white background with a minimum barcode size of 1.2" x 0.5". Additionally, if the barcode is being used on shrink sleeve labels, the barcode should be vertically oriented for best results.

What Label is Compatible With my Printer?

In order to determine what labels are compatible with your printer, you will first need to determine what brand and model your printer is.

Dymo Printers

Our Dymo and Dymo compatible labels are compatible with the Dymo 450 LabelWriter series printers and earlier models. The Dymo D1 tapes are designed for the Dymo LabelManager Label Makers, although they are also compatible with the Rhino Industrial Printers. Rhino printers are generally designed to be used with industrial-strength Rhino labels. Dymo embossing label makers and LetraTag printers also have tapes specifically designed for those machines.

Zebra Printers prints labels specifically designed for use with Zebra desktop and mobile printers. The Zebra desktop printers use labels with a one-inch core, whereas the Zebra mobile printers use labels with a ¾ inch core.

Cognitive Printers prints Cognitive compatible labels are that designed to be 100% compatible with your Cognitive printer. Compatible printer models include the C Series Cognitive Printers, Advantage DLX Cognitive Printers, Advantage LX Cognitive Printers, Del Sol LX Cognitive Printers, and EZ-LP Cognitive Printers.

Seiko SLP Printers prints Seiko SLP compatible labels that are designed to be compatible with your Seiko Smart Label Printer 220, 240, 420, 440, and 450.

What are Commonly Used Label Materials and Suggested Applications? uses both paper and polypropylene materials. Paper labels are a great solution to meet most of your labeling needs. However, on the occasions when you need a more durable, water-resistant label, we recommend using a polypropylene label. Polypropylene labels are commonly used for industrial purposes or for any other occasions when the labels need to withstand wear and tear.

How do I Measure a Label?

Use a ruler to measure the size of the label, itself, omitting the backing from your measurements.

Where is Your Company Based?

Our office is based in Tampa, FL. Our address is 5445 Hangar Court Tampa, FL 33634.

Do Your Dymo Labels Work Outside The US And Canada?

No, the technology for North American DYMO LabelWriters is different than that used in the European counterpart. Thus, our Dymo labels do not work in machines manufactured for use outside of North America.