Free Shipping on Every In-Stock Order in the USA!

Frequently Asked Questions (FAQ)

If you don't find the answer to one of your questions in the LabelValue.com FAQ, contact our customer service team by calling 1(800)750-7764 or emailing us at service@labelvalue.com.

What makes LabelValue.com unique?
Do you have a minimum order requirement?
What forms of payment do you accept?
What is your return policy?
When will my order ship?
How do I estimate my shipping cost?
Can I get samples to try in my printer?
Do I have to order over the internet?
How long will it take for my labels to arrive?
How can I track my order?
Are custom printed and sized products available? How do I request a quote?
What label is compatible with my printer?
What is the difference between direct thermal and thermal transfer printing?
Are direct thermal or thermal transfer labels the best choice for printing barcodes?
How do I choose between direct thermal and thermal transfer printing?
What are the commonly used label materials and suggested applications?
How do I measure a label?
Where is your company based?
How are your labels wound?

What makes LabelValue.com unique?

Here at LabelValue.com, we believe in providing a premium-quality product at fair prices. Because we manufacture our own labels, we are able to maintain the quality of our products by using only high quality materials. We are also able to control the cost of production and pass that savings along to our customers. In addition, we offer fast, free shipping and will ship your stock items the same day on all orders placed before 4 PM Eastern Time.

Do you have a minimum order requirement?

No, you can order as few items as you want and still enjoy our free shipping option.

What forms of payment do you accept?

We accept all major credit cards, including MasterCard, Visa, Discover and American Express. You can also pay for your order using your Paypal account. For those who prefer not to pay online, we provide an order form that you can mail or fax.

What is your return policy?

If you should encounter any problem with your order, or you are unsatisfied for any reason, contact us within 30 days of your purchase and LabelValue.com will provide a replacement product free of charge, or refund the purchase price excluding expedited shipping and handling.

No open box returns of bar code scanners, Zebra and Cognitive printers are accepted. Bar code scanners, Zebra, and Cognitive printers are subject to 25% restocking fee. A restocking fee could be applicable for returned and or refused deliveries. Please do not write on or apply shipping labels on the original manufactures box, use the outer carton or a box similar to the one provided in the original shipment.

When will my order ship?

Orders for stock items placed before 4 PM Eastern Time will ship the same day. Orders placed after 4 PM will be shipping the following day.

How do I estimate my shipping cost?

Free Standard Shipping is available on all orders.  Expedited Shipping quotes are available in the checkout process before you enter your credit card information.

Can I get samples to try in my printer?

We would be happy to send samples of any LabelValue.com Brand product.  Please contact our customer service team at 1(800)750-7764 or service@labelvalue.com for more information.

Do I have to order over the Internet?

No, we provide an order form that you can print and mail or fax to us, along with your payment.

How long will it take for my labels to arrive?

The time it takes for your order to arrive is dependent upon the shipping option you select. See below for the average arrival times:

Free Shipping 5-10 Business Days:
Free shipping for all US orders regardless of size or weight. Items shipped either USPS First Class, USPS Parcel Post, or UPS.

USPS Priority Upgrade 3-5 Business Day Shipping:
USPS Priority Mail orders are priced based on weight. Usually, you can expect to pay between $4.95 and $9.95 for this option for most orders. This is a great value option for lighter weight orders (< 12lbs) since the post office can usually deliver any priority package within 3-5 business days. USPS Priority is available only within the USA.

2 Business Day Shipping:
2 Business Day shipping is guaranteed by the 2nd business day and is strictly based on the weight of the order. This option is usually slightly more than the Priority Mail option, but is guaranteed to be at its destination by the 2nd business day.

Overnight Shipping:
Standard Overnight rates are also available at checkout. This is the fastest guaranteed shipping method we offer. Any order with this shipping option is guaranteed to be delivered the next business day.

How can I track my order?
You will receive an email when your order is shipped alerting you that it is in transit. For more information about the status of your order, please contact our customer service team at 1(800)750-7764 or service@labelvalue.com.

Are custom-printed and -sized products available? How do I request a quote?
Absolutely! We can custom-print your labels in any size or shape you need. Click here for an instant online quote, or call 1(800)750-7764 to speak with one of our labeling experts who will work with you to get you the best possible quote based upon your specific needs.

What label is compatible with my printer?
In order to determine what labels are compatible with your printer, you will first need to determine what brand and model your printer is.

Dymo Printers

Our Dymo and Dymo compatible labels are compatible with the Dymo LabelWriter series printers. The Dymo D1 tapes are designed for the Dymo LabelManager Label Makers, although they are also compatible with the Rhino Industrial Printers. Rhino printers are generally designed to be used with the industrial-strength Rhino labels. Dymo embossing label makers and LetraTag printers also have tapes specifically designed for those machines.

Zebra Printers

LabelValue.com prints labels specifically designed for use with Zebra desktop and mobile printers. The Zebra desktop printers use labels with a one-inch core, whereas the Zebra mobile printers use labels with a ¾ inch core.

Cognitive Printers

LabelValue.com prints Cognitive compatible labels are that designed to be 100% compatible with your Cognitive printer. Compatible printer models include the C Series Cognitive Printers, Advantage DLX Cognitive Printers, Advantage LX Cognitive Printers, Del Sol LX Cognitive Printers, and EZ-LP Cognitive Printers.

Seiko SLP Printers

LabelValue.com prints Seiko SLP compatible labels that are designed to be compatible with your Seiko Smart Label Printer 220, 240, 420, 440, and 450.

What is the difference between direct thermal and thermal transfer printing?

Thermal transfer printers require a color ribbon that transfers the ink onto the label using heat. Direct thermal printing doesn’t require ribbons. The print head heats the label and a chemical reaction with the face stock causes the heated portion to darken. 

Are direct thermal or thermal transfer labels the best choice for printing barcodes?

The type of technology that is best for printing barcodes depends on the conditions you will be keeping them in and how long you need them to last.

Thermal transfer works well for high density barcodes because the printing is both crisp and durable, with a long shelf life. Direct thermal is useful in the food industry or for other occasions where the labels are stored away from heat and sunlight, since the labels will darken over time. Direct thermal labels also have a shelf life of less than a year.

How do I choose between direct thermal and thermal transfer printing?
It can be difficult to know whether you should select between direct thermal or thermal transfer printing. However, there are some questions that can help you determine which technology will best meet your needs:

  • Will you ever need to print labels in colors other than black?
  • Do the labels need to have a shelf-life of over 1 year?
  • Do you have a small surface area where you will you be printing high density bar codes?
  • Will the labels be subjected to heat or sunlight?
  • Do the labels need to be durable and hold up against abuse?

If your answer to any of these questions was yes, thermal transfer technology may be the best choice for you. If not, direct thermal technology provides a great solution that allows you to avoid the expense of purchasing ribbons for your printer.

What are the commonly used label materials and suggested applications?

LabelValue.com uses both paper and polypropylene materials. Paper labels are a great solution to meet most of your labeling needs. However, on the occasions when you need a more durable, water-resistant label, we recommend using a polypropylene label. Polypropylene labels are commonly used for industrial purposes or for any other occasions when the labels need to withstand wear and tear.

How do I measure a label?

Use a ruler to measure the size of the label, itself, omitting the backing from your measurements.

Where is your company based?

Our office is based in Tampa, FL.

How are your labels wound?

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Our blank printer rolls are wound two different ways. Cognitive labels are rolled with an ”inside wind,” where the labels are inside the roll and the liner is outside. All of our other labels are rolled with an outside “outside wind,” including our labels for Dymo printers, Seiko printers, and Zebra printers.

The wind direction for a custom-printed label varies depending on customer preference, printer software or label application equipment.


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