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Frequently Asked Questions
If you don't find the answer to one of your questions in the LabelValue.com FAQ, contact our customer service team by calling 1(800)750-7764.
Do you have a minimum order requirement?
What forms of payment do you accept?
What is your return policy?
When will my order ship?
How do I estimate my shipping cost?
Do I have to order over the internet?
How long will it take for my labels to arrive?
How can I track my order?
Are custom-printed and -sized products available? How do I request a quote?
Do you guarantee barcode scannability?
What label is compatible with my printer?
What is the difference between direct thermal and thermal transfer printing?
What are the commonly used label materials and suggested applications?
How do I measure a label?
Where is your company based?Do you have a minimum order requirement?
No, you can order as few items as you want and still enjoy our free shipping option.
What forms of payment do you accept?
We accept all major credit cards, including MasterCard, Visa, Discover and American Express. You can also pay for your order using your Paypal account. For those who prefer not to pay online, we provide an order form that you can mail or fax.
For information on ordering with credit terms or to get a credit application, contact our customer service representatives.
If you should encounter any problem with your order, or you are unsatisfied for any reason, contact us within 30 days of your purchase and LabelValue.com will provide a replacement product free of charge, or refund the purchase price excluding expedited shipping and handling.
No open box returns of bar code scanners, Zebra and Cognitive printers are accepted. Bar code scanners, Zebra, and Cognitive printers are subject to 25% restocking fee. A restocking fee could be applicable for returned and or refused deliveries. Please do not write on or apply shipping labels on the original manufactures box, use the outer carton or a box similar to the one provided in the original shipment.
Orders for stock items placed before 4 PM Eastern Time will ship the same day. Orders placed after 4 PM will be shipping the following day.
How do I estimate my shipping cost?
Free Standard Shipping is available on all orders. Expedited Shipping quotes are available in the checkout process before you enter your credit card information.
Do I have to order over the Internet?
No, we provide an order form that you can print and mail or fax to us, along with your payment.
How long will it take for my labels to arrive?
The time it takes for your order to arrive is dependent upon the shipping option you select. See below for the average arrival times:
Free Shipping 5-10 Business Days:
Free shipping for all US orders regardless of size or weight. Items shipped either USPS First Class, USPS Parcel Post, or UPS.USPS Priority Upgrade 3-5 Business Day Shipping:
USPS Priority Mail orders are priced based on weight. Usually, you can expect to pay between $4.95 and $9.95 for this option for most orders. This is a great value option for lighter weight orders (< 12lbs) since the post office can usually deliver any priority package within 3-5 business days. USPS Priority is available only within the USA.2 Business Day Shipping:
2 Business Day shipping is guaranteed by the 2nd business day and is strictly based on the weight of the order. This option is usually slightly more than the Priority Mail option, but is guaranteed to be at its destination by the 2nd business day.Overnight Shipping:
Standard Overnight rates are also available at checkout. This is the fastest guaranteed shipping method we offer. Any order with this shipping option is guaranteed to be delivered the next business day.How can I track my order?
You will receive an email when your order is shipped alerting you that it is in transit.Are custom-printed and -sized products available? How do I request a quote?
Absolutely! We can custom-print your labels in any size or shape you need. Click here for an instant online quote, or call 1(800)750-7764 to speak with one of our labeling experts who will work with you to get you the best possible quote based upon your specific needs.What is the policy for barcodes in my label's artwork?
While we will verify the scannability of the barcode in your digital art file prior to submitting to production, we do not guarantee the end-use scannability of any printed barcodes. We recommend adhering to the minimum barcode sizing requirements and styling, which requires a vector barcode in pure black on a white background with a minimum barcode size of 1.2" x 0.5". Additionally, if the barcode is being used on shrink sleeve labels, the barcode should be vertically oriented for best results.
What label is compatible with my printer?
In order to determine what labels are compatible with your printer, you will first need to determine what brand and model your printer is.Dymo Printers
Our Dymo and Dymo compatible labels are compatible with the Dymo LabelWriter series printers. The Dymo D1 tapes are designed for the Dymo LabelManager Label Makers, although they are also compatible with the Rhino Industrial Printers. Rhino printers are generally designed to be used with the industrial-strength Rhino labels. Dymo embossing label makers and LetraTag printers also have tapes specifically designed for those machines.
Zebra Printers
LabelValue.com prints labels specifically designed for use with Zebra desktop and mobile printers. The Zebra desktop printers use labels with a one-inch core, whereas the Zebra mobile printers use labels with a ¾ inch core.
Cognitive Printers
LabelValue.com prints Cognitive compatible labels are that designed to be 100% compatible with your Cognitive printer. Compatible printer models include the C Series Cognitive Printers, Advantage DLX Cognitive Printers, Advantage LX Cognitive Printers, Del Sol LX Cognitive Printers, and EZ-LP Cognitive Printers.
Seiko SLP Printers
LabelValue.com prints Seiko SLP compatible labels that are designed to be compatible with your Seiko Smart Label Printer 220, 240, 420, 440, and 450.
What are the commonly used label materials and suggested applications?
LabelValue.com uses both paper and polypropylene materials. Paper labels are a great solution to meet most of your labeling needs. However, on the occasions when you need a more durable, water-resistant label, we recommend using a polypropylene label. Polypropylene labels are commonly used for industrial purposes or for any other occasions when the labels need to withstand wear and tear.
Use a ruler to measure the size of the label, itself, omitting the backing from your measurements.
Our office is based in Tampa, FL.
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