Trains with PhonePro: Our Continued Commitment to Customer Service

Customer serviceAt, one of the greatest sources of pride for us (other than the fast, free shipping and great prices), is our customer service. We recognized long ago that providing superior customer service was one of the best ways to create lasting, loyal customers…and our customers seem to agree. Check out some of our reviews:

I recently purchased a roll of "FRAGILE" shipping labels for packages I regularly ship to various locations in the US. From the ordering of the product to the receipt by me of the product I must say this company provided the best customer service I have had from ANY company I have purchased a product from over the internet. WHAT A VALUE!!!!! GREAT PRODUCT!!!!! EVEN BETTER CUSTOMER SERVICE!!!!! I will DEFINITELY be a repeat customer. Do not have any worries when ordering from this fantastic customer oriented company and I am certain you will agree that this company exceeds all of your expectations!!!!!

Another customer recently told us,

Very good customer service. I placed the order around 3pm their time and was worried they wouldn’t be shipped the same day, as I needed them the next day. Laura answered my call and was extremely helpful and willing to help me follow up to ensure I received the package the next day. The item just arrived and looks great. They saved my life! I will definitely do business with this company again. Thanks!

Though we are confident in our customer service team, we recognize that there is always room for improvement, and as such have made a continued commitment to improve our customer service.

Our customer service team spent 2 days in training this week with PhonePro, a customer service training company. This company emphasizes the importance of human connection and its goal was to turn our customer service team members into Service Superheros.

Our goal, and our commitment to you is that we will have a reputation of being:

  • Knowledgeable
  • Helpful
  • Courteous
  • Pleasant
  • Dependable
  • Efficient
  • Memorable

Have a question about one of our LabelWriter printers? Interested in learning about how our compatible products compare to the Dymo labels? We are here and ready to help you. Contact us today!